“Controlled energy” comes to mind when asked to describe Veterans Ombudsman Guy Parent. While he speaks with the practised diplomacy and calm bearing of someone who has advised top military leaders, excitement frequently lights his eyes as he talks. He has a physical presence and a cloak of practicality—from his years in military search and rescue—that make you feel if someone were suddenly hurt, he could instantly take charge and make good use of office supplies on his desk to render first aid. Behind the business suit and tie and trappings of office, you sense someone capable of quick and focused action.

These are useful qualities for someone whose job entails helping and representing veterans while keeping both eyes fixed on the government department that is their main source of support. Parent’s diplomatic approach will lead him to “work out differences rather than be confrontational,” said Dr. Stewart Hyson, University of New Brunswick professor and expert on Canada’s ombudsmen, although, he adds, some veterans might prefer feistier dealings with Veterans Affairs Canada (VAC).