Command service officers (CSOs) from across the country attended the biennial service officer professional development conference in Charlottetown in March. Although the event had been delayed for several years, be it from COVID or Mother Nature, it was wonderful to meet in person to share common issues and discuss dedicated service to veterans and their families. This event enabled the CSOs to meet and consult with various veteran stakeholders who play key roles in supporting veterans through disability benefits and programs.

During the three-day event, services officers engaged in important discussions related to veteran-specific topics and tools and collaborating with each other. They met with the new Rehabilitation Services and Vocational Assistance Program leader and other managers at Veterans Affairs Canada to learn more about current trends, gaps in services and how various government initiatives can benefit veterans. The CSOs also had discussions with members of the Veterans Review and Appeal Board and the Veterans Ombud, all in agreement that collaboration is key to ensuring the best care for veterans and their families.

Lastly, the mental health services unit hosted a seminar on working with different personalities to provide CSOs with news tools and skills to support people who may have complex health or individual needs. The presentation focused on how to adapt to various personality styles. It’s critical that service officers can recognize unique character traits to support veterans in the most effective ways.

Legion CSOs emerged from the event armed with lots of new information and tactics to continue to support veterans. If you or a family member could bene-fit from their assistance, do not hesitate to contact a provincial Command service officer.